Current opportunities

Customer Care Representatives

​​​​​​Agricorp is looking for permanent and contract Customer Care Representatives and Associate Customer Care Representatives to join our Customer Care Services team ​in the Program Delivery division.

The Role

The roles of Customer Care Representative (CCR) and Associate Customer Care Representative (ACCR) provide critical front-line contact for all customer inquiries, retrieving and entering customer information into databases. As a CCR or ACCR, you will provide customer service support to Ontario producers who use Agricorp's business risk management programs, including Production Insurance, AgriStability, Risk Management Program and Farm Business Registration. In these roles, you will:

  • Provide front-line contact for customers by handling inbound customer inquiries via multiple communication channels (phone, email, online, fax, mail)
  • Respond to a variety of program queries using specific criteria and details
  • Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
  • Enter customer-specific program-related data (financial statements, tax documents, and farm acreage and yield reports) in an accurate and timely manner
  • Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.

Customer Care Representatives will also

  • Provide peer coaching and support to less experienced Customer Care Services staff
  • Develop product training materials and facilitate training sessions for Customer Care Services staff
  • Assist in reviewing and updating departmental standard operating procedures and workflow processes
  • Act as a product liaison and communicate with other departments to address business needs

Associate Customer Care Representative

Job status: Permanent and contract positions
Salary range: Open​
Location: Guelph

Customer Care Representative

Job s​tatus: Permanent and contract positions
Salary range: Open
Location: Guelph

Qualifications

  • Post-secondary degree or diploma in a related field (business or agriculture) or equivalent experience
  • Minimum 2 years' experience in a customer care/contact centre or customer service environment
  • Quality focused and strong attention to detail
  • Strong math skills and proficiency in data entry and computer applications
  • Knowledge of insurance programs (insurance claims and underwriting), financial statements, tax filing and accounts receivables an asset
  • Understanding of the agricultural industry and government business risk management programs an asset
  • French language skills an asset

Key Competencies

  • Client focus – Provides service excellence to internal and external clients
  • Teamwork and collaboration – Works cooperatively within diverse teams, work groups and across the organization to achieve group organizational objectives
  • Achieving quality results – Focuses efforts on managing one's self to achieve high-quality results consistent with the organization's standards and measures, while managing risk
  • Program knowledge – Knows and understands the programs and services provided by Agricorp
  • Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
  • Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

​​Background

As an agency of the Government of Ontario, Agricorp works with partners to contribute to a vibrant and sustainable agricultural industry. With more than 400 employees serving more than 44,000 producers province-wide, Agricorp delivers programs that help producers manage risk and remain financially secure. The agency was established in 1997 by the provincial government under the authority of the AgriCorp Act, 1996.

Agricorp delivers a variety of programs and payments on behalf of the federal and provincial governments, including AgriStability, Farm Business Registration and Production Insurance. Please see the full list of programs for more information.

Apply Online

To apply for this position, complete the online Application for Employment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

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Agricorp