Current opportunities

Senior Quality Advisor 

Agricorp is looking for a Senior Quality Advisor to join our Quality Assurance and Performance Standards team within the Program Delivery division.

The Role

Working within a dynamic team of professionals, the Senior Quality Advisor will monitor and manage the review of complex, unique and large claims, underwriting and account files. This role will focus mainly on Agricorp’s Production Insurance program. In this role you will:

  • Review, manage and audit complex underwriting files to validate using Agricorp’s policies and standard operating procedures (SOPs), i.e. risk exposures, premiums, limitations, exclusions, renewals, cancellations, endorsements and updates
  • Consult with internal stakeholders, such as regional services staff, as required to validate complex claims
  • Review and analyze escalations and appeals, related to claims and underwriting decisions that require further investigation
  • Review, manage and audit highly complex claim files (both field and desk audits)
  • Prepare detailed reports on audit finding and make recommendations
  • Work with legal counsel on litigation matters for customer files
  • Provide coaching and expertise to individuals within the division on complex claims and underwriting issues
  • Assess and track the effectiveness of policies and procedures through the use of audits, inspections and surveys
  • Participate in developing and implementing quality assurance standard operating procedures, ensuring alignment with divisional plans
  • Generate, analyze and distribute trending reports
  • Assist with special projects and with claims and underwriting initiatives to improve the performance of the Quality Assurance unit and the division

Job status: Permanent
Salary range: Open
Location: Guelph

Qualifications

  • Post-secondary education in a related field (e.g., business administration, economics) or equivalent experience
  • A minimum of 5 years’ experience in quality assurance, claims adjudication or a related field
  • Experience in handling complex claims and/or underwriting
  • Strong knowledge of Agricorp’s programs, particularly the Production Insurance program
  • Experience in the insurance industry or financial services industry preferred
  • Experience in Microsoft Office, MS Excel and PowerPoint

Key Competencies

  • Achieving personal results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures while managing risk
  • Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
  • Influence - Influences, convinces and gains support from others.
  • Information gathering and processing – Locates and collects data from appropriate sources and analyzes it to prepare meaningful and concise reports that summarize the information
  • Program knowledge – Knows and understands the programs and services provided by Agricorp
  • Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
  • Planning & organizing – Develops, implements, evaluates and adjusts plans to reach goals, while ensuring the optimal use of resources

Job advertisements for positions that have been designated bilingual are published in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Background

As an agency of the Government of Ontario, Agricorp works with partners to contribute to a vibrant and sustainable agriculture industry. With more than 400 employees serving more than 47,000 producers province-wide, Agricorp delivers programs that help producers manage risk and remain financially secure. The agency was established in 1997 by the provincial government under the authority of the AgriCorp Act, 1996.

Agricorp delivers a variety of programs and payments on behalf of the federal and provincial governments, including AgriStability, Farm Business Registration and Production Insurance. Please see the full list of programs for more information.

Apply online

To apply for this position, please complete the online Application for Employment.



Agricorp